Answers:
- Why don't you show any sport on the channel?
As we are a lifestyle channel, live coverage or highlights of sporting/news events is not something that BBC Lifestyle includes in its schedules, We don't have international transmission rights to the action. International rights to the pictures have to be bought on the open market and payment made for global transmission. Often the international rights are held by a number of different channels with exclusivity clauses for their territory, and so are unavailable to us.
- Can you explain your repeat pattern?
Like all commercial channels in a multi-channel environment our channels will normally repeat programmes at a different time of the day and/or at weekends. This allows for people coming to the channel at different times of the day to still see a selection of our great programmes, or to catch up on shows that they might have missed. We schedule the first run of programmes at key times, usually in the evenings. We have made a considerable investment in programming for our Scandinavian channels, there are thousands of hours of fresh content planned in the first year alone. Even with all those hours it is necessary to run series more than once. As the channels grow, we hope to bring an even higher percentage of new material every month.
- Can I obtain a video of a programme for use in a school/college/university?
Possibly, it depends on many things, including copyright restrictions, but it is sometimes possible to arrange for legitimate educational establishments to obtain a copy for such uses. For more information, please contact BBC Education and Training Videos on +44 (0)20 8433 2541 or fax on +44 (0)20 8433 2916.
- What is the reason for including older programmes in the schedule?
For the majority of our viewers, this is the first chance to see these programmes, and often the only way to view them. However, it is likely that British people currently overseas will have already seen some of our programmes - but there is also plenty of fresh and recent programming on the channel.
- I would really like to work for the BBC - how do I find out about employment opportunities? Can I send you my C.V.?
Please don't send your C.V. to us! We at BBC Entertainment can't help with enquiries about working at the BBC. When there are vacancies they are advertised in the most relevant newspapers and on the BBC's main website. For general information, advice and the latest vacancies, please visit www.bbc.co.uk/jobs.
- Why are the subtitles out of synch with the programme? Why are the languages mixed up?
There are several reasons why this can happen.
- Most commonly the satellite receiver/set top box, like all computers, may occasionally need to be reset by removing and re-inserting the viewing card or in some circumstances by removing the power for a minute before switching back on. Different models and brands of set top box will behave in different ways, so please consult your user guide or the manufacturer for more advice. We would recommend trying this first if you are experiencing problems as we know this is the most common cause.
- If you are watching on cable, it is possible that the satellite receiver at the cable company may need to be reset in a similar way. Sometimes these receivers are in remote locations with no staff watching them, so there can be a delay in fixing the problem. Please report any problems to your cable operator in the first instance.
- Some set top boxes/receivers have two separate language preferences, one for the language of the menus themselves and one for the preferred subtitle language. These are sometimes in different menus in the box software. A percentage of such boxes have a software flaw which becomes apparent if different languages are selected in each menu. The problem is that the box will use both sets of preferences to choose which subtitle language to display, resulting in it becoming overloaded as it searches for, and tries to display, two languages at once. This can cause subtitles to be delayed or display inconsistently. When both languages are available as subtitles, you may see subtitles mixing, being delayed or not being displayed. We would recommend that you set all languages in all of the set top box/receiver menus to the same language to see if this fixes the problem.
- Finally, and most rarely, the subtitle file can be out of synch with the programme at the point of transmission for a number of reasons. We do monitor subtitles as they are broadcast and are able to look back at recordings of what was sent. We have very rarely found a problem with what is being sent.
If none of these solutions fix the problem, please check whether your query has been answered in our community, and if not, post a message with as much detail as possible, e.g. the model of your set-top box or cable operator, when the problem occurs and during which programme(s).
- Why are my subtitles positioned over text or graphics in the picture of the programme making them hard to read?
The subtitles you display from your set top box/receiver (closed caption subtitles) should be made to display in a part of the picture where there is no text within the programme itself. Very occasionally we do get this wrong and apologise if this spoils your enjoyment of the programme. Every effort is made to make sure the subtitles are tailor made for the programme material.
It is also sometimes possible that your set top box/receiver can attempt to display two subtitle languages at once. See also Why are the subtitles out of synch with the programme? Why are the languages mixed up?
|
